Charge 3 won't turn on or charge

[janni0005]

Hello All,

I bought charge 3 in March 2019. Due to Covid lockdown I didn't use the device for last 5 months. Now when I try to charge the device and switch it ON. It's not happening. When I plug the device to charger it vibrates once but thereafter nothing appears on screen. I tried keeping the device plugged to charger for more than 24 hours but of no help. Also when plugged to charger if I press the sides then it continuosly vibrate till the time I am pressing it. But nothing appears on screen. And if I remove the charger than there is no response and the device is completely dead. Please let me know if someone is aware about the solution to this problem

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @janni0005, welcome to the Community Forums. Thanks for sharing the details about the issue with your Charge 3.

If you haven't done so yet, please try the steps below:

• Restart your Charge 3. For more information see How do I restart my Fitbit device?
• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 

Hope that helps! 

[janni0005]

Thanks @MarreFitbit for your response. I tried all the steps given by you but it didn't help. The device is completely unresponsive and dead. I tried restarting the device using method given in your post. But there is continuous vibration in the device till the time I am pressing it from sides when plugged in charger. But screen remains completely dark and nothing appears on the screen.

[MarreFitbit]

@janni0005 I appreciate you had followed the tips and recommendations provided above.

I've seen you got in touch with our Support Team after your last post. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hope your issue is solved soon. 

[Gina21]

I have the same problem my Charge 3 is about 3 years old and I wear it all the time 24/7. About 2 weeks ago I noticed the battery needed charging every 2 or 3 days. Then every day. I also had issues with brightness as it would lose the screen brightness after a few hours. Last week I had the same problem where the phone would vibrate when I plugged it in but would not charge. Then eventually even the vibration went and its completely dead. Its like the battery is dead. I am lost without it but I really don't think I should need to get another one after only 3 years. 

[MarreFitbit]

Hi there @Gina21, welcome on board. Thanks for sharing the details about the issue with your Charge 3. I understand how you must be feeling.

If you haven't done so yet, please follow the tips and recommendations I've shared here.

[Gina21]

Hi 

Yes I have done all of the above. I did a reset once before and it was good to go. This time when I did the reset I got the smiley face and I could charge it but it went flat over night and I can't reset it. It is just dead no vibration at all? 

[janni0005]

Thanks for your reply but I haven't heard anything yet from your Support team. It's already 4 days now. So probably I will have to wait and see if I get any solution for the problem

[MarreFitbit]

@Gina21 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again. We hope your issue is solved soon. 

@janni0005 We're sorry you haven't heard from our Support Team yet, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Keep in mind they will definitely get back to you as soon as they can.

[Kellybrown]

Hi Janni0005

I have exactly the same problem.  I stopped using my charge 3 during the first lockdown.  i have now tied to charge it and nothing, i get the vibrations whilst holding the sides but no smiley face for me. 

Have you had a reply yet as i would be interested in what to do to get it going again.?

Thanks and good luck

Kelly

[janni0005]

Hi Kelly,

No luck yet for me. I am still waiting for there response. Will surely let you know once I hear from them. Meanwhile if you find some solution for it, do share with me. Thanks 

[Kellybrown]

They have told me that it is broken and given me a 35% off vouvher to be
used in the next 30 days. Apparently they have a short life span .
Terrible

--
*Kelly Brown*

[janni0005]

This is really terrible. It says a lot about the quality of products that they are making if it doesn't last for even 2 years. I am highly disappointed. I don't see a point for you to spend even 65 percent also on a product that won't last beyond an year. Rest it's your call. I don't think I will ever buy a Fitbit product after this experience.

[Kellybrown]

I certainly won’t be taken them up on there offer, I think it is disgusting, the thing I am so annoyed about it the person I was talking on the chat knew exactly what was going to happen but I received that info in an email. Gutless springs to mind, I am so so annoyed about it all. I saved hard for my Fitbit, not everyone has free money to keep renewing items 😡😡😡😡

Sent from my iPad