Charge 3 won't turn on or take a charge

[Bigg901]

Charge 3 black screen, will not charge and only get the smiley face and vibrate.  I have had this issue for a little over a month.  I've seen over a 103 complaints of this issue on another thread therefore, I'm sure FiBit knows there is an issue but doesn't seem concerned.  The only thing they offered me was 30% off another FitBit which is the same thing they did with the Alta HR band issue of constantly breaking so I upgraded to the Charge 3 now it has an issue.  We pay to much for these thing to last only until the warranty expires and FitBits only solution is we'll give you 20% or 30% off a new FitBit but yu have only 30 days to buy a new one.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bigg901, it's great to see you in our Fitbit Community. I'm sorry to hear that your Charge 3 won't turn on or take a charge. I'm also sorry to hear that it's no longer under the warranty period. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[Bigg901]

JuanJoFitBit what does FitBit plan to do since this is a known issue with the Charge 3?  Are are customers just stuck with a no working FitBit