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Charge 3 won't turn on or take a charge

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‎09-29-2020 23:42 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

‎09-29-2020 23:42 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

My Fitbit appears completely dead! It does not vibrate when on charge nothing happens when I press the side button either. It is about two years old, it is beyond repair? It was fine yesterday.

 

 

Moderator edit: updated subject for clarity

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‎09-30-2020 05:06

‎09-30-2020 05:06

Hi @Clinker, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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