Charge 3 won't turn on or take a charge

[Bcatto]

No lights. Nothing on button press. Nothing on charging. No device found on the Fitbit app (iPhone 6s). It was charged at 30% when it died. I’ve tried the reset but no vibration even. I’ve worn it swimming multiple times without a problem until today.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Bcatto, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it won't turn on or take a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please let me know if your tracker vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Bcatto]

I left the watch on charge all afternoon and in a container of rice overnight. When I attached it to the charger this morning it didn’t vibrate and was still dead. I decided to retry the reset and got the smiley face, followed by the battery charging. Looks like it is back but obviously it’s not totally waterproof for swimming which is disappointing since I upgraded from the charge2 precisely for that feature.

Sent from my iPad

[Bcatto]

Sorry, I think I spoke too soon thinking it was back and working. It is charged and displaying but not working. No flashing lights on the back, no steps logging and no wake on a swipe, only button press.
I used the settings icon to do a reboot but still no sensor lights or logging.

[Sunil_04]

Same problem with me, tried all the solutions like cleaning the charging point and watch, nothing’s working. Not getting charged, no display 

[Bcatto]

I’ve given up on this watch even though it’s still under warranty. Currently looking at other brands.

Sent from my iPhone

[Bcatto]

I’ve given up on this watch even though it’s still under warranty. Currently looking at other brands.