help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't turn on or take a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2020 20:51 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 20:51 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

My charge 3 got vertical lines one day than a couple days later went blank it made a noise and vibration like it was charging but didn't charge and when i power on i gert nothing and no connection on app.  

A week or less before i did an update; if that has any relevance.

Thank you.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-21-2020 05:17

‎10-21-2020 05:17

Hi @SmilinChris, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 showed vertical lines and then it went blank.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it gets back to life and the vertical lines disappear.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-28-2020 07:52

In response to JuanJoFitbit

‎10-28-2020 07:52

Hi

I tried a couple times but it didn't work.  My screen has even less picture of lines it's mostly black now.  

Best Answer
0 Votes

‎10-29-2020 16:46

In response to SmilinChris

‎10-29-2020 16:46

So what i can i do there's barely any light of an image only when plugged in otherwise nothing. What can i do? 

Best Answer
0 Votes