10-20-2020
20:51
- last edited on
11-12-2020
13:24
by
MatthewFitbit
10-20-2020
20:51
- last edited on
11-12-2020
13:24
by
MatthewFitbit
My charge 3 got vertical lines one day than a couple days later went blank it made a noise and vibration like it was charging but didn't charge and when i power on i gert nothing and no connection on app.
A week or less before i did an update; if that has any relevance.
Thank you.
Moderator edit: updated subject for clarity
10-21-2020 05:17
10-21-2020 05:17
Hi @SmilinChris, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 showed vertical lines and then it went blank.
Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it gets back to life and the vertical lines disappear.
Keep me posted on the outcome.
10-28-2020 07:52
10-28-2020 07:52
Hi
I tried a couple times but it didn't work. My screen has even less picture of lines it's mostly black now.
10-29-2020 16:46
10-29-2020 16:46
So what i can i do there's barely any light of an image only when plugged in otherwise nothing. What can i do?