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Charge 3 won't turn on or take a charge

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My charge 3 got vertical lines one day than a couple days later went blank it made a noise and vibration like it was charging but didn't charge and when i power on i gert nothing and no connection on app.  

A week or less before i did an update; if that has any relevance.

Thank you.

 

 

Moderator edit: updated subject for clarity

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Hi @SmilinChris, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 showed vertical lines and then it went blank.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it gets back to life and the vertical lines disappear.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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Hi

I tried a couple times but it didn't work.  My screen has even less picture of lines it's mostly black now.  

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So what i can i do there's barely any light of an image only when plugged in otherwise nothing. What can i do? 

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