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Charge 3 won't turn on or take a charge

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‎10-26-2020 22:50 - last edited on ‎10-27-2020 05:13 by Fitbit Moderator

‎10-26-2020 22:50 - last edited on ‎10-27-2020 05:13 by Fitbit Moderator

Android phone. Charge 3 screen went blank, started vibrating intermittently. Smiley face appeared then screen went blank again. Tried a reboot, short restart, changing clockface, long restart. Cleaned charging pins and charger as instructed. Left it connected to charger overnight. It is now deader than ever. No screen, won't sync, no vibrations. Nothing! Help please!

 

 

Moderator edit: updated subject for clarity

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‎10-27-2020 05:10

‎10-27-2020 05:10

Hi @Mozzertron3101, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it won't turn on or take a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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