Charge 3 won't turn on or take a charge

[Mstorey32]

Good morning. 

After getting home from a swimming session yesterday my Charge 3 has not worked at all. Initially it was constantly vibrating with a blank screen and the green light at the back of the band constantly lit up.

Now, there is no life in the device at all. The screen will not activate and it appears to not be charging. 

Could anyone shed any light on this?

Thanks very much.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mstorey32, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it won't turn on or take a charge. I totally understand how you feel about this.

Please let me know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it comes back to life.

Looking forward to your response.

[GEQ]

This sounds really familiar. Mine lost its charge overnight when at a 100% charge yesterday morning.  The vibrating, green light thing is what it's been doing for a few days.