Charge 3 won't turn on or take a charge

[MJD010]

My wife's charge 3 is approximately 2 years old and has been working fine. 

Due to the COVID lockdown she stopped using it for about 5 months. The battery obviously has gone flat. 

When connecting to the battery charger, the device does vibrate as expected. However it does not seem to be charging. It will not connect to the app so I cannot do a reset. If I press the button while it is on the battery charger, the device vibrates for as long as I hold the button, but there is no other response i.e. no smiley face. If I disconnect the battery charger, I get no response no matter how long I hold the button. 

Is there something I am missing?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @MJD010, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 won't turn on or take a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your tracker for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[MJD010]

Hi. Thanks for your input.

Tried everything relevant and no difference. 🙆

[AlvaroFitbit]

@MJD010 thank you for your reply and for following our suggestions.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.