Charge 3 won't turn on or take a charge

[Patricia291]

My charge 3 worked, then I put it on the xharger and when I came back, it was dead. It won't charge. I tried the reset thing and it didn't work. My app says battery empty and software needed. Can this thing be revived? Can I get a replacement?  Any help is appreciated.

Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Patricia291 Welcome to our Fitbit Community. I totally understand how you feel about your Charge 3 since it won't turn on. By the way, thank you for trying to get it resolved before contacting our forums.

Before our team checks out replacement options and the warranty status, I'd like know if your tracker vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it comes back to life.

See you later.

[Patricia291]

JuanJo,

Thanks for getting back to me.  It does not vibrate at all. All. I also looked at the list of things to try. I already tried several of those options including cleaning the watch and the post on the charger and also a different charger and a different outlet. None of those options worked.

Patricia 

[JuanJoFitbit]

@Patricia291 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.