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Charge 3 won't turn on or

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‎09-21-2020 13:16 - last edited on ‎10-06-2020 07:16 by Fitbit Moderator

‎09-21-2020 13:16 - last edited on ‎10-06-2020 07:16 by Fitbit Moderator

https://youtu.be/mjbsL9pe7Ic 

This went on for 30 second and then the screen went black and no response from watch.

 

 

Moderator edit: updated subject for clarity

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‎10-06-2020 07:15

‎10-06-2020 07:15

Hi @Muggur, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it went black and it won't turn on. By the way, thank you for sharing a video.

 

I would like to know if your tracker vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article, after this, charge your tracker for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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