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Charge 3 won’t turn on unless I press side button

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‎02-03-2020 06:08 - last edited on ‎06-28-2021 04:57 by Fitbit Moderator

‎02-03-2020 06:08 - last edited on ‎06-28-2021 04:57 by Fitbit Moderator

My charge 3 has not responded to wrist movement or tapping the screen since in purchased it.  The only way I can see screen is by pressing the side button.  Is this a defect?

 

 

 

Moderator edit: subject for clarity

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‎02-03-2020 06:14

‎02-03-2020 06:14

Hold in the side button a few seconds;  look for 'Screen Wake'; tap to toggle on or off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎02-03-2020 06:14

‎02-03-2020 06:14

Hold in the side button a few seconds;  look for 'Screen Wake'; tap to toggle on or off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-03-2020 06:32

In response to JohnnyRow

‎02-03-2020 06:32

Thank you!!!!

Sent from my iPhone
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‎06-26-2021 05:24

In response to JohnnyRow

‎06-26-2021 05:24

Thanks 

 

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‎06-28-2021 05:00

In response to loubelles3

‎06-28-2021 05:00

Hello everyone. @loubelles3 Welcome to the community forums! 

 

@loubelles3 I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

 

On a side note, if you have any other inquiries or questions, note that you can post them in a new thread and it will be a pleasure to assist. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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