Charge 3 won't turn on, won't sync, won't reset

[KarlaJuarez]

Charge 3 won't turn on, won't sync, won't reset. It will vibrate when I push the button. If I hold the button down, it vibrates the entire time. I've changed the clock in the app, but it won't sync, so I'm not sure if that helped anything. 

[JuanJoFitbit]

Hi @KarlaJuarez, welcome to our Fitbit Community. I'm sorry to hear about the screen, syncing and reset issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again and see if the screen turns on

Regarding the syncing issue, please try the troubleshooting steps that are listed in this help article.

Finally, monitor your tracker and see if the issues get fixed.

Keep me posted on the outcome.

[KarlaJuarez]

I cannot get past step 2. Nothing happens except a long vibrate the entire time I'm holding the button down. When I stop pushing it, nothing happens. 

[nikiva101]

The same thing happened with me. they couldnt fix it, just sent me another one, which pretty much recently failed.  I don't understand why they knowingly make such a poor product and don't provide appropriate remedies to repair it

[KarlaJuarez]

I cannot get past step 2. Nothing happens except a long vibrate the entire time I'm holding the button down. When I stop pushing it, nothing happens. 

[CarolynBurno]

Me too, since Sat. Very frustrating