Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[Mannieh]

I charged it now I have nothing on the screen.  I did the procedure and still nothing

[Levavee]

Yup that's how mine was, I had to get them to replace it through the
warranty

[ChiTown18]

I have a FitBit Charge 3. The screen went black. It was working earlier today. I put it on the charger & pushed the button for 8 seconds and got nothing. Then I read to put it on the charger & push the button for 15 seconds and then take the Fitbit off the charger & the put it back on the charger it said u should see a smiley face. I still have nothing after doing both of the them. My FitBit Charge 3 is about 3-4 months old.

[Akanem]

My fit bit charge suddenly stop working. Charged it and nothing shown on the screen. I perused on net and saw your instruction on his it can work again and I followed it and the SMILE appeared and my fit bit is back.

If you have similar problem put it on the charge, hold the start bottom for about 10 seconds and you will see the smile icon pop up and your fit bit come alive .

Thank you.

[Ann_F]

I have tried to reset my charge 3 and have done various things to get it to come back on. I have tried the 8 second trick and the 15 second restart. After the 15 seconds I get the black screen and then when I plug it back into the charger I get the smiley face. But the screen still does not come on after that. Any other suggestions. 

[AlejandraFitbit]

Hello everyone, I hope you are doing well!

I appreciate all the efforts in trying to fix this display issue you all are experiencing.

@Lisa-1963, @Mannieh, @ChiTown18 and @Ann_F, I would like to know if you have tried to change your clock face? If you haven't, I recommend trying this process by following the instructions provide in the help article How do I change the clock face on my Fitbit device?.

@Levavee, it's great to know that you will be receiving a replacement. At the moment of receiving it, you just need to following the instructions provide in the help article How do I set up my Fitbit device? to set it up.

@Akanem, thanks for the tip provided, I know that our friends will find it helpful. If there is anything else we can help you with do not hesitate to post it.

Catch you later. 

[nvandenover]

I ended up getting a new Fitbit. Fortunately, I was able to just return it
to the store for an even trade.

[Ann_F]

I have tried to change the clock face and I still get a blank screen.

[Pmac1809]

My charge 3 Won't turn on tried the 8 seconds and the 15 seconds and all I get is a smiley face when I plug into charger. Who can help me 

[AlejandraFitbit]

Thanks all for the update!

@nvandenover, it's great to hear that you received a new tracker. You can follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

@Ann_F, since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Pmac1809, I appreciate all the efforts in trying to fix this display issue by yourself. Have you tried to change your clock face? If you haven't, I recommend following the instructions provide in the help article How do I change the clock face on my Fitbit device? and try it.

See you later. 

[Dhill1232]

I had to delete the fitbit on my iphone and start over with a new downloaded file.  My fitbit is a lemon

[AlejandraFitbit]

Hey @Dhill1232, it's great to see you around.

I appreciate all the efforts in trying to fix this display issue and would like to know if the steps you followed worked? Is your tracker working properly now? Which other steps have you tried?

Hope to hear from you soon. 

[Dhill1232]

The steps to get the smile face worked a few times.
Then nothing worked and I had to delete the fitbit app and then download a new one. Works ok right now but I am not pleased
Diane

[AngieLou]

Excellent advice!! Thanks so much 

[AlejandraFitbit]

A warm welcome to the Community @AngieLou and @Dhill1232 thanks for the update.

I am glad to hear that your display issues has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[abboth07]

Thanks for brill advice. Worked for me too first time 

[Blake-izabella]

Hi I've tried all the teckneques that's on hear to get mine going bit nothing seems to work what can I do I've not had it long?

[MarreFitbit]

Hi there @abboth07!  I'm happy to hear you're back on track! 

Welcome on board @Blake-izabella! Thanks for trying all the tips and recommendations provided along this thread. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[backoffimmedita]

I was ready to send it back.  This worked for me. Thanks

[AngieLou]

No it worked for me too! I have no problems with my FitBit Charge 3 now, I love it. Thanks a lot