Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[taituara]

@LCParker ...which is nothing less than your your sacred right!

[RoxannD]

I have a Fitbit Alta HR and love it. Just bought a Charger 3 for my brother and now I can't get it set up. It wont turn on...it wont reset. It's just blank. Can't pair it with his phone. It's been fully charged. What now.

Roxann Debrecht

[LCParker]

Customer Service was very helpful. They tried everything . They realized it wasn’t going to work... sending me a new one !!!

Sent from my iPhone: Lynn Parker

[AlejandraFitbit]

Hello guys, I appreciate your participation in the Community.

I am sorry for the delay in respond, to hear about your disappointment with the Charge 3 functionality, and want to thank you for troubleshooting this display issue before contacting us.

Thanks for the help @Jennylea6921.

@JordiA, @bhodges107 and @SYMON, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@CapeCodLady, @BorisBonson, @signit, @RoxannD and @Almostthere35, if your trackers aren't turning on, I recommend verifying that you have tried the instructions provided in this post. If you haven't tried these steps, please do.

@smith1964us and @LCParker, those are great news. I am glad to hear that you will be receiving replacements. At the moment of receiving them, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set them up.

@taituara, I appreciate the feedback provided. If in the future there is anything else we can help you with, do not hesitate to post it.

Keep me posted. 

[Squawah]

I've tried the reset, I am able to turn off the tracker and then get the smiley face, but then the screen turns blank again.

[jellyman]

My Fitbit Charge 3 hasn't been working. I have tried to turn it on and update but it will only vibrate. I can make the smiley face appear but nothing else.

[Jennylea6921]

Call customer service.....i tried a few things that they asked me to do,
and when they didnt work, they sent me a replacement..

[Squawah]

Got in touch with Customer Services on Live Chat yesterday and went through all the troubleshooting again. Still nothing worked, so they are sending me a new tracker! 

[AlexThom]

Thanks. I plugged it in and held it for 15 seconds. Unplugged then plugged it back. It vibrated but the screen stayed blank. I went to the app and changed the clock face.  Again I felt it quickly vibrate and the app actually shows the new face of the clock (the Mod Clock) but the screen is still blank. The app shows that it's syncing but very slowly. The arrow icons syncing have been turning  for over 5 minutes and still no updated states. But the vibrating must me that it's on and recording right? it's not that the device is not working. I'm just guessing. 

[smith1964us]

No need to be a fitbit beta tester. Send it back.

[Betyboo]

Thank you. Seems to have resolved the issue .. 🤞

[HouBatch]

I'm having the same issue.  I've tried both of these fixes, but neither has worked.

[smith1964us]

call support. they helped me by replacing mine.

[Jennylea6921]

😁

[Betyboo]

Mine worked for 5mins now dead again....

[Betyboo]

Thank you. Fingers crossed next one works. Seems they break alot!

[AlejandraFitbit]

Hi everyone, I hope you are doing fine.

I apologize for the delay in respond and appreciate all the efforts in trying to fix this turning on issue. @smith1964us, thanks for the help.

@AlexThom, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Squawah and @Jennylea6921, it's great to hear that you will be receiving new units. You can follow the instructions provided in the help article: How do I set up my Fitbit device? to set your trackers up.

@jellyman, @Betyboo and @HouBatch, please confirm that the instructions you followed are the ones listed in this post.

Keep me posted. 

[HouBatch]

@AlejandraFitbit confirming that I followed the instructions in this post.

[AlejandraFitbit]

Thanks for getting back @HouBatch.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[NCC0815]

Hello, I’ve tried the step and they’re not working.  I can’t do the clock step because the app can’t locate my Fitbit.  The screen is black & will show the smiley face but it disappears and nothing happens.  Please help I’ve enjoyed the Fitbit products