Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[Hoboken]

It all started with a garbled looking display that subsequently went dark.  I have tried EVERYTHING and it is still dark!  I restarted, updated, changed clock face.  App clearly shows battery is fully charged.  App is showing stats so I know it's still working - just no display!  And don't tell me to look at the display via the app on my phone!  Now what?

[ORANGEinINDY]

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@Hoboken wrote:

It all started with a garbled looking display that subsequently went dark.  I have tried EVERYTHING and it is still dark!  I restarted, updated, changed clock face.  App clearly shows battery is fully charged.  App is showing stats so I know it's still working - just no display!  And don't tell me to look at the display via the app on my phone!  Now what?

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Call or chat with FitBit Support

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Thy should be able to help.

[JosephineR]

I just sent mine back! Awaiting a replacement.

Sent from my iPhone

[Mikeha59]

Well I've had my replacement  for a week and apart from the usual issue of pairing to my phone and tablet (lots of shouting at it normally works 😀) it's behaving itself.

Must admit though the screen seems less sensitive to touch. You literally have to bash it to get it to display.

[SunsetRunner]

I noticed tonight my strap was ready for snapping, at the same time I pressed the side button and it's vibrating but nothing on screen. I have tried the plug n and hold for 15 secs let go in plug then plug back on. Still nothing except the vibrate 

Thanks

Angela

[2mimi]

I have tried all advice. I can feel my Fitbit vibrate & I know it is currently tracking by way of my app, but the screen continues to remain black. Help! 

[Hoboken]

I just completed a chat session and was rewarded with either a replacement or 50% off a brand new one!  Fortunately my Charge 3 was still under the 1 year limited warranty.  Agent was very helpful and understanding! 

[SunsetRunner]

I need to find my receipt as I think mine isn't a year either

Sent from my Huawei phone

[JosephineR]

It won’t work now!!! There are many complaints about the same issue. The only answer is a replacement watch!

Sent from my iPhone

[JosephineR]

Send it back! If you read all the posts about this issue you will see there is no resolution!

Sent from my iPhone

[JosephineR]

Mine was 2 weeks!

Sent from my iPhone

[SunsetRunner]

I have the same issue.

Beginning of the week it wouldn't sync and was at the wrong time. 

Did all the trouble shooting. 

Reset and got the smiley face - didn't work. 

Uninstalled & reinstalled app- didn't work

Tried using different device to sync - didn't work

Haven't touched it all week and saw advice about restarting my device rather than the fitbit so went to try this today and today I have a completely blank screen, when I plugged in to restart with smiley face, when I hold in the button there's a continuous vibration for about 5 seconds, I kept holding but still no smiley face.

Any ideas before I return to the shop with it, only had it around 6 months x

[JosephineR]

Take it back!

Sent from my iPhone

[Mikeha59]

Contact Fitbit support and they'll send you a replacement.

Looks like this is a common problem with charge 3s

[ORANGEinINDY]

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@Mikeha59 wrote:
Contact Fitbit support and they'll send you a replacement.

Looks like this is a common problem with charge 3s

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"Common" seems to be an understatement...

... yet there's no fix for this, just some workarounds.

[Mikeha59]

I was trying to be polite 😁

[SunsetRunner]

In sorry I don't know how to see these posts

Sent from my Huawei phone

[Anabanna]

Thank you


Sent from my Huawei Mobile

[ZinheadJulie]

This worked for me!!  THANX!!

[SunsetRunner]

Fitbit r sending me a new 1 thanks as nothing now

Sent from my Huawei phone