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Charge 3 won't turn on

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It will not vibrate most of the time. When it occasionally does vibrate it will not turn on. Everything has been fine, my old Fitbit stopped vibrating a while back now and I got a new one from the support team.

 

The new one suddenly started not turning on, the screen was just black and I now realize that for a few weeks it has sometimes been doing what I can only describe as a numb buzz. I felt no vibration but that only happened every few days and lasted at max 10 minutes, so I shrugged it off.

 

Now it will not buzz at all or turn on, I charged it for around 2 hours, no progress. I have tried restarting it 2 times (using the charger, not on screen as screen is just blank) and nothing has happened. It is like it is completely dead. It won’t sync, either.

 

I will try putting it on charge overnight to see if it is just a matter of low battery, but I doubt it as nothing happened when I charged it before.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

It's great to see you around, @Eryn_.

 

Thanks for troubleshooting this display issue. If your tracker isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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Didn’t work, I have also tried doing that before as I mentioned in my original post. 

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