Charge 3 won't turn on

[A.Chalk]

Display turned black and doesn't turn back on. The device is also vibrating. 

Can anyone help? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @A.Chalk.

I am sorry to hear your Charge 3 won't turn on. I appreciate the additional details and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?

2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[A.Chalk]

Hello,
Thank you for your quick reply. Unfortunately my device didn‘t respond, both to a short and long system restart.
Would be greatful for any further tips or instructions
Yours greatfully A.Chalk

[LiliyaFitbit]

Hi @A.Chalk, thank you for your reply. 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.