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Charge 3 won't turn on

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‎01-28-2021 14:16 - last edited on ‎01-28-2021 17:19 by Fitbit Moderator

‎01-28-2021 14:16 - last edited on ‎01-28-2021 17:19 by Fitbit Moderator

My fitbit was still 50% charged when it started vibrating like crazy and then stopped after about 10 seconds and went black. Ive never felt that before. Now I cant turn on. Ive tried all the suggestions and I think its dead. Ibe only had it for around a year & a bit. Has anyone had this happen and been able to turn it back on? Ive just started this week paying a PT and need my fitbit. 

 

Moderator Edit: Clarified subject

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‎01-28-2021 17:19 - edited ‎03-03-2024 03:38

‎01-28-2021 17:19 - edited ‎03-03-2024 03:38

Hi there @Traciia, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-28-2021 17:19 - edited ‎03-03-2024 03:38

‎01-28-2021 17:19 - edited ‎03-03-2024 03:38

Hi there @Traciia, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-28-2021 19:45

In response to MarreFitbit

‎01-28-2021 19:45

Thank you Marre, I spoke to someone online and they were very helpful. I have now sent it off to be looked at and possibly fixed or replaced. Very easy process and  not stressful at all. I really thought Id have a fight on my hands, so was pleasantly surprised. It is a inconvenience as I have just started with my PT Monday gone and need to track my steps, but it is what it is. Thank you for your time.  

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‎09-29-2021 21:31

In response to Traciia

‎09-29-2021 21:31

Was your Charge 3 purchased less than a year ago?

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