10-11-2018
19:31
- last edited on
11-17-2020
15:06
by
MatthewFitbit
10-11-2018
19:31
- last edited on
11-17-2020
15:06
by
MatthewFitbit
Charge 3 got it last night was working fine all day and I looked down at my wrist it was black so I figured it was just dead ...plug it in and it won’t vibrate turn on or show me any sign that it’s charging ?!
Answered! Go to the Best Answer.
03-23-2019 16:08
03-23-2019 16:08
Hi everyone -
the original issue of users seeing a blank screen has been addressed by our support team, users experiencing this issue should have been contacted.
We are still monitoring reports of users seeing a blank screen. Please see this thread for tips if you are seeing a blank screen.
If you're still experiencing the issue after following the troubleshooting on the post mentioned above, please let me know and I'll be glad to put you in contact with our support team.
Keep me posted!
10-11-2018 19:54
10-11-2018 19:54
Try restarting it. Put it on the charger and follow the instructions. Let us know how you go
Helen | Western Australia
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10-11-2018 21:49
10-11-2018 21:49
I have this exact problem. I tried plugging it in, and it won't even vibrate. The screen just stays black when it's plugged in. Tried to leave it plugged in for an hour so see if it might turn back on and all that happened was it got hot. There is no indication that it's charging at all, so I cannot reset it. I would call your support line but they're not open now.
10-12-2018 04:29
10-12-2018 04:29
The same problem.
My Charge 3 is updated with the last firmware.
Can't restart. Can't wake up.
See the clip at link.
Charge 3 Cant Wake up Cant restart
I have to wait for the battery to be depleted so that the device would restart.
Still nothing from support.
10-12-2018 04:44
10-12-2018 04:44
One thing I found is that it’s VERY easy to not put the Charge 3 into the charger properly and so contact isn’t made with the charging contacts.
To get it in properly you have to open the charger clips as much as possible and then put the Charge 3 in. I was constantly only half opening them and, although my Charge 3 would fit in, it wasn’t quite in properly so wouldn’t charge.
Sean | London, England
Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)
Please visit Fitbit Help if more help is needed
10-12-2018 06:04
10-12-2018 06:04
Thank you for your replay.
I'm sure that position was Ok. Battery was about 70%. Are you with last firmware 28.20001.31.85? Do you have a problem with device restart?
Best
Peter
10-12-2018 06:36
10-12-2018 06:36
Yes I have the latest firmware. Only time I can’t restart it is when I haven’t fitted it into the charger properly.
Sean | London, England
Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)
Please visit Fitbit Help if more help is needed
10-12-2018 10:19
10-12-2018 10:19
Where is the restart button located on the charge 3?
10-12-2018 10:27
10-12-2018 10:27
It’s the haptic “button” on the left side of the Fitbit
Sean | London, England
Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)
Please visit Fitbit Help if more help is needed
10-12-2018 10:35
10-12-2018 10:35
So exactly what do you do if you can’t make enough contact through the charger?
10-13-2018 12:09
10-13-2018 12:09
10-14-2018 03:12
10-14-2018 03:12
So just an update I received a Fitbit charge 3 as a gift Wednesday wore it for no longer than 4 hrs and I look down it’s boack but the back thing is blinking green so I figure it’s iust dead go on lunch connect it to the charger and nothing ... no vibration. No light . No sound . Nothing ....but the green thing on the back is still blinking . That’s why I returned it .... default I guess ? Wore this new one for 24 hrs working great and I love it
10-14-2018 05:06
10-14-2018 05:06
I'm having the same issue! I literally got mine last night and only wore it for about 12 hrs. This morning it was unresponsive to touch. Fitbit App says its battery is full and when I try to access the apps/settings it says "Unable to connect to Charge 3..". I connected it to the charger and it doesn't even vibrate (tried connecting it multiple times to ensure proper connection is made).
Super disappointed 😞
10-14-2018 07:06
10-14-2018 07:06
I am having the same problem. Don’t know what to do.
10-14-2018 10:26
10-14-2018 10:26
10-15-2018 07:47
10-15-2018 07:47
Hey everyone @Robindavis01, @Mary1018 and @Sum25! I've seen that you guys were in contact with our Customer Support Team. Please reply to the last email received in case you need further assistance with your Charge 3. They'll be more than glad to help!
Thanks so much for your help @seantnash! For both of you @Milissas and @Knightmare, to test the screen:
Hey there @Peter_01! I've seen that your support case is still open, please keep an eye on your inbox as next steps will be sent to you shortly.
If there's any questions, let me know!
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10-15-2018 14:24
10-15-2018 14:24
My charge 3 won’t turn on and is not syncing it’s stuck with a green light flickering at the back of the watch that’s all I’m getting. The button is also unresponsive
10-15-2018 15:51
10-15-2018 15:51
Hi that happened to me and my charger wasn’t working in the outlet I had it in. I changed plugs and it started charging. I have no idea what happened but it is working now. Try changing to a different outlet. Good luck
10-24-2018 04:34
10-24-2018 04:34
Same thing has happened to mine. Was working when I went to sleep last night - now won’t turn on and green light flashing on back. It has 100% battery. Seems like a huge problem with this model. I am returning!
10-24-2018 14:30
10-24-2018 14:30
I’m having the same issue with my charge 3. Don’t know what to do? Do I go to my retailer?