Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[LizzyFitbit]

Hi everyone. Thanks for taking the time to joining this thread, and I'm sorry for the delay in my response. I'll continue helping you with your Charge 3.

@samcandles, @CapeCodLady, @Mikeha59, @Jennylea6921, @Wandaasbury, @ORANGEinINDY, @samcandles, @JosephineR and @luciesuarez, thanks for troubleshooting your devices, as well for contacting our Support Team. I'm glad that your replacement devices are working fine, and I'm sure you'll crush your goals with those ones.

@taituara @Mikeha59 and @SYMON, I appreciate you for taking the time to share your feedback. I see where are you coming from, and I'm sorry that you've had this experience. Our team often reviews the Community to work on our devices based on your comments, and be sure that this'll not go unnoticed.

@Dtorres1085, thanks for sharing detailed information about your Charge 3's behavior. I understand how you're feeling about this situation, and I've requested a case on your behalf so our team can give you a hand. They'll contact you back via email, keep an eye on your inbox.

@Anabanna, @Jlgardner, @Hoboken, @SunsetRunner, @2mimi and @SunsetRunner, thanks for letting me know about your Charge 3, as well for the steps that you tried prior posting. Good job! I've contacted our team and apparently a case was already opened for you helped you with this situation via email hecked with our Support Team and apparently you already have a case created with them. They'll continue working with you via email.

@ZinheadJulie, I'm glad that the suggestions posted in this thread worked for you, and thanks for your efforts!

For anyone else that is experiencing this behavior on the Charge 3, I'd recommend to check the steps posted by @AlejandraFitbit, as they've worked for others.

See you around.

[SunDiva]

This happened to my fitbit between getting to work and lunchtime today ... I have tried everything, including changing the clock face ... Nothing happens ... No smiley face ... Just a black screen ... I am so disappointed ... As well as angry ... I don't have money to throw away like this ... 😡

[SunsetRunner]

Just send message to fitbit hun and they replace it for u xx

Sent from my Huawei phone

[Mikeha59]

Contact support. Assuming it's in warranty they'll replace it.

To be fair they are pretty good and quick at getting it sorted.

[JosephineR]

I have not received a replacement device?????

Sent from my iPhone

[SunsetRunner]

My fitbit was still under warranty and they sent me a replacement but they don't replace the straps

Sent from my Huawei phone

[Mikeha59]

Is your current one in warranty. If so ask support for a replacement if
you've tried all the methods described here to get it to display correctly.

I didn't have a problem at all with them

[SunsetRunner]

I didn't have problem getting new 1 either and got within few days x

Sent from my Huawei phone

[YojanaFitbit]

Thanks a million for your help and support in this thread @SunsetRunner @Mikeha59. Your comments are greatly appreciated.

@SunDiva Sorry about what happened to your Fitbit. I've check with our support team and I was informed that you already have a case open for this issue. I'm sure they will be glad to give you a hand with this. Thanks for the steps that you've tried until now and reaching out our support team.

@JosephineR Thanks for reaching out again. In your case, I've request a ticket on your behalf and our team will be getting back to you via email to help you out with any inquiry you might have about your Fitbit.

I'll be around in case that you need anything else. 

[dixiejonez]

I followed all of the steps you recommended.  The Fitbit vibrates when I change the clock setting but it is still black.  This is the second Fitbit charge 3 that has done this.  Before it did this, when I would get my Fitbit report for the week, it only recorded half of my week.  I’m so frustrated with the Fitbit each and I’m thinking of other options for an exercise tracker other than a Fitbit.  I’m just frustrated at this moment.  I’m a runner and this watch is not serving the purpose I need it to.

[Jennylea6921]

Contact customer support. They will more than likely have you redo all the
things you have already tried, and then send you a new one...i had my
replacement in 24 hrs after reordering..

[JosephineR]

My charge 3 replacement arrived safely today , only took a day to arrive. Thank you. My question is can I have both my charger 2 and charge3 on my iPhone simultaneously?

[alex8474]

I have tried all suggestions from community and still can't get it to work, My charge 3 is vibrating but not switching on

[Rockfan_az]

Just minutes ago, landed in the same boat as all of the above.  Went through all of the reset options, uploaded new firmware, changed faces, etc.  Fitbit is still blank. Just before it went out, the display sort of freaked out and turned into a series of lines across the top of the screen - maybe a hardware failure?

How do I get in touch with customer support?

[SunsetRunner]

I've tried all that. The Charge 3 is working,  it buzzes and vibrates. I changed the clock face, did numerous short and long reboots to no avail, the screen is still blank.  

Next idea??

[Wandaasbury]

It was my charger ok now

[SunsetRunner]

Contact fitbit and they will replace ur tracker face

Sent from my Huawei phone

[Rockfan_az]

Already done. Won’t be here for a week, though

Sent from my iThing

[Mikeha59]

Go to the Fitbit site and click on help. Gives you several options on how
to contact them

[JosephineR]

Contact customer services for a replacement. Mine arrived 2 days ago.

Sent from my iPhone