Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[dixiejonez]

Thanks. Mine should be here Monday. It’s the second one they have had to replace.

Sent from my iPhone

[Rockfan_az]

Talked to CS yesterday, very helpful, started the order process for a replacement right away.  Good service so far.

Get the email, follow the link and instructions, estimated delivery Friday next week.  That’s 8 calendar days.

Got the FedEx shipping notification, with delivery for Wednesday the following week.  That’s 13 days from submitting the order.  I didn’t know FedEx could take that long to ship from Indiana to Arizona...

C’mon, Fitbit! Carry the customer service all the way through delivery!  I can get a new one in 2 days through Amazon!!

[JosephineR]

Mine said 10 days and came in 2

Sent from my iPhone

[LizzyFitbit]

Hi everyone. It's great to see you here in the Community. I'm sorry for the delay in my response, and I'll continue helping you with your Charge 3 devices.

@Jennylea6921, @SunsetRunner and @Mikeha59, thanks for stopping by and help our friends. You guys are awesome!

@JosephineR, thanks for letting me know that you got your replacement. About your question, yes you can have the Charge 2 and the Charge 3 in the same account. Just sync them before switching to the other device so your information can sync correctly. This and more details can be found here.

@alex8474, thanks for troubleshooting your Charge 3, and I'm sorry that the screen is still not working. I've contacted our Support Team and apparently they already took your case under their wings. They'll continue working with you via email.

@dixiejonez and @Rockfan_az, I'm glad that you'll receive replacement devices, and I appreciate you for sharing your feedback about our team. I understand how important is to get your working device soon, and be sure that our team will keep working with you on this situation. If you need more details about your case, I'd recommend to reply back to their last email.

@SunsetRunner, thanks for bringing this to my attention. You did a great job with the troubleshooting steps! Since the screen is still not working, I've requested a case on your behalf so you can receive further assistance. Keep an eye on your inbox!

@Wandaasbury, I'm glad that everything it's okay and if you have any other question, feel free to reply back. If by any chance you'd not like to follow a board, thread, or post, you can delete your subscriptions by following these steps: 

1. Navigate to your Community Settings, and click "Subscriptions & Notifications." 
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Hope to see you around.

[PHalle]

Help

brand new lilac Fitbit charge 3. Started to charge set up advised firmware update. Has never turned on will not connect now at all. Tried uninstalling app turning blue tooth on and off etc.

Did all the push the button 15 seconds plug in unplug etc again nothing

please help

[PHalle]

I’ve tried this with new charge 3 nothing happens. Just set up never turned on prompted a firmware update. Got stuck with 3/4 of the white line on the update. Will not reconnect. Uninstalled, rebooted, blue tooth on off etc....

[JosephineR]

Contact customer support

Sent from my iPhone

[SunsetRunner]

Thanks,  they've already contacted me.Sent from my Sprint Samsung Galaxy S9.

[LizzyFitbit]

Hi @PHalle, welcome to the Forums. @JosephineR and @SunsetRunner, I'm glad to see you here again.

@PHalle, thanks for letting me know that your Charge 3 has the same behavior. You did a great job with the steps tried prior posting. I've checked with our Support Team and apparently they already took your case under their wings. I'd recommend to keep working with them so you can receive more details about this situation.

@JosephineR, thanks for stopping by to help our user and @SunsetRunner I'm glad that you've received assistance. If you need anything else, don't hesitate to post back.

See you around!

[PHalle]

I took it back and swapped it

Sent from my iPad

[Chris.S]

Thank you for the response. 

I tried this method yesterday as well as the 8 second method that I found in another thread.... Neither worked.

Tried again this morning, several times, and still no success.

In addition, yesterday and today, I have changed the clock face several times, change it to each clock face that is available. 

[JosephineR]

Contact customer support!

Sent from my iPhone

[Najiwench]

Ok so I’ve had this issue recurrently. My fit bit seems to work but screen is completely blank. I plug it into the charger, hold down power button for 15-20 second. I get a couple of vibrations at start, then nothing then after several seconds I get 7 short vibrations. Then I take it off charger. Put it back on charger and smiley face comes up and it’s all good. 

But, it keeps doing it. Sometimes I get a full day, sometimes it’s just 10 minutes. Is this a clock face issue?

[SunsetRunner]

Sounds like my issue except I didn't get the smiley face.  It happened 4 or 5 times in the past and the reboot always worked, but not this time.  They're sending me a new one.

[JosephineR]

Talk to customer service, really helpful

Sent from my iPhone

[togabri09]

Hi, 

I have the same issue. Which is the power bottom?! As I can't see anything as a button. I clipped the charging cable on then plugged it in...no vibration, no face coming on, it's on medium charge at the mo but nothing comes up on the screen. Please help. Thank you 

[SunsetRunner]

It's the button on the side, not really a power button but it's what you use. While plugged in hold the bu6down for 8 seconds or so.  If the smiley face comes on it's rebooting. If that doesn't work then unplug from the charger,  plug back in and hold the button down for 15-20 seconds.  It should reboot,  if not then check customer service. Sent from my Sprint Samsung Galaxy S9.

[SunsetRunner]

I did those things in the past and it'd work, alas no more.  I've done the 8 second bit, the 20 second but no display ... my new one's in the mail.Sent from my Sprint Samsung Galaxy S9.

[Andyanst]

I’ve tried this a number of times , the only thing it does is vibrate for approx 8 secs in the cradle / chargerand then nothing ???!!!! 

[pls1964]

No it doesnt