Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[Jay58]

I started have an issue when my battery went completely dead while on vacation.  Upon recharging, the screen was alternating on it's own from the clock face to notifications screen.  It would never settle.  I tried the hard restart, held the button 15 seconds, go the progress bar, and it restarted.  Once restarted, the screen would not swipe in any direction but down.  My phone was able to sync though.  Tried another restart, but now I have a blank screen.  No vibration when plugged into charger, no lights on the back, nothing. Tried restarting again a few times with no success.  I have seen several users with similar issues, any ideas that might work?  Thanks for helping.     

[Brandischminky]

I think it was all caused on purpose to get people to buy new ones !

[NancyP2014]

I have had this Fitbit 3 for less then 2 years have talk with someone  before about it not turning on,held button down for 15 seconds  and still nothing .How can i get this to work?

[francoamerican]

I've tried changing the clock face 3 times today -- still nothing.  just some light vibrations.  still a black face.  no smiley face ever pops on!

[NancyP2014]

It's been 3 day now my Fit bit charge3 is not responding to any thing. Black screen have app on phone and it keeps saying fit bit not responding. Get a little vibration but nothing else tried changing clock face nothing I have had this less then 2 years. Don't know what else to do

Sent from my Verizon 4G LTE Tablet

[Jay58]

I spoke with the Fit-Bit customer support yesterday.  Bottom line is if it won't start when holding the button down for either 8 or 15 seconds either the battery isn't charging or the device is a goner.  If your device still vibrates when you attach the charger then you might have a chance.  Mine won't even do that.  They sent me a 25% discount code to use at their store but even with the discount I can get it for less through amazon.  Old one is trash.  They do offer a 2 year warranty for an additional $30, which might be worth it.

[Jay58]

There are steps you can find on the support site as to how to manually reboot the device.  Good luck, that's probably your best and only shot.

[KTaneja]

What a bummer that is! You are lucky to get through a customer service representative. I just couldn't. Very disappointing 😞

[KTaneja]

Thank you for posting and sharing your experience.

[SY76]

I think most of the people had this problem with their Charge 3 device, so you are NOT ALONE! I got a free replacement after reaching out 3 times to their customer representative online. You should do it if your device is still within warranty guarantee period.

[Jay58]

My warranty is 3 months expired. Sent from my Verizon, Samsung Galaxy smartphone

[NancyP2014]

Disappointed in fit bit charge 3 2 time in less then two I have had problems.Done with this brand.

Sent from my Verizon 4G LTE Tablet

[LizzyFitbit]

Hello everyone. Thanks for your continued participation in the Community Forums.

I appreciate your efforts while trying to get the screen on Charge 3 working correctly, as well for sharing your suggestions to help other members. I'm sorry for any inconvenience experienced and please know that our team strives to improve our products, services and overall environment based on the feedback we received from our Community members.

I'll be closing this thread for further comments. If you have more questions please reach out to our Support team or open a new thread in the Help Forums so you can find the best assistance from the Community.