Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[taituara]

Thanks Alejandra, but it obviously doesn't work. At all!

I already raised with the support describing my troubleshooting and they "promptly" (two days after my solicit) started the return process.

In the meantime I'm, and I'll be, without a tracker for a while.

Less than two months old, and adding a former experience with an Aria scale, changed twice. I have to say that reliability wise I am very unsatisfied of the quality check process you have in place.

Your items are supposed to be used 24/7, but even with a substitution you don't consider the distress you causes to the (now unhappy) customer.

[MarreFitbit]

Hi @taituara! We totally understand where your concern is coming from. I'd like to give thanks for the feedback you've provided towards our product. Rest assured that our engineers and product development team use this information to further improve our products and services which lead us to release new Fitbit trackers. 

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I'm glad to hear that our Customer Support Team has been already taking care of this. If you have any questions or inquiries about the return process, don't hesitate to let them know. They'll be more than glad to further assist. 

We'll be around if you need anything else! 

[taituara]

Hi Marre.

As a starter, you could provide a quick substitution of confirmed defective item, directly in one of our gazillion of authorized reseller, rather than the customer to wait for weeks before being back on track.

Famous companies do that, and looks like they didn't get broke 😉

[m.fletcher8115]

i am having the same problem as Lizzie... i cant get past the smiley face. Can i send my tracker into Fitbit and have them try to get it working?

[SunsetRunner]

I tried it but after the smile what do I do? And I just got it so I can’t change the clock face

[MarreFitbit]

Hi there @taituara! Thank you for the thorough feedback for the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Hi @m.fletcher8115  and @SunsetRunner! Thanks for following the tips and recommendations provided. I've seen that both of you have contacted our Customer Support Team today. If you have any additional questions, please don't hesitate to let them know. 

Have a nice day! 

[Nick_Lanphier]

This hasn’t worked for me. When I pug the fitbit in it vibrates but then when I hold the side button nothing happens. No smiley face  also no battery light on the screen when I hook it up. Just a vibration. Please help. 

[Rado27]

Hello,

I am having this same problem, my charge three is only three weeks old and the screen shut off today. I tried plugging it in and it vibrates but the screen will not turn on. Can anyone help here? Thanks!

[AlejandraFitbit]

It's great to see you around @Nick_Lanphier and @Rado27 welcome to the Community!

Thanks for troubleshooting this display issue by yourselves. I recommend changing the clock face on your devices by following the instructions provided in the help article How do I change the clock face on my Fitbit device?.

Let me know how it goes. 

[Rado27]

Thank you! That worked, hopefully it works for the long run!

[AlejandraFitbit]

Those are great news @Rado27, I am glad to hear that the instructions provided worked. If there is anything else we can help you with, do not hesitate to let us know.

Happy stepping! 

[madio]

I tried everything and it still won’t work. It vibrates but I can’t see anything. Please help.

[taituara]

Go for a return.

It is anyway a PAINFUL and slow process. 

You will be asked to DROP your parcel to a DHL site, which is obviously open only at the same time you're at work. THEY DON'T EVEN GIVE YOU A PICK-UP OPTION.

After two weeks, I'm still unable to send the parcel back.

Apart of sending you a new (new, either refurbished? Who knows?), they won't compensate the distress they caused in any way.

PATHETIC!

[Gildnet]

I followed your instructions and my fitbit screen now displays correctly. Thanks

[aggiejudy]

Hi. This solution did not work. Never saw the smiley face.  I left my Charge 3 plugged in and walked away.  A few days later I heard it buzz. I picked it up and the screen was working again but it had the wrong time.  Eventually the time synced.  Still no idea regarding cause of blanks screen or exactly what fixed it. 

[FalconTheAmazin]

Same thing happened to me

[SunsetRunner]

Changed clock face ,screen csme straight on ,thank you 😀

[taituara]

I'm pretty oriented, even if nobody tells us, to a bunch of defective batteries. Anyway, over two weeks now, and I'm still waiting to finally get a working charge 3 back :-(((

[Ang73]

Just tried the long reset twice, screen is still blank. 😪

[sudsy40]

Hello

My fit bit Charge 3 does not change screens. I have tried everything you have asked us to do and screen does not change. It is only a month and week old.

So I was wondering can I return to Best buy Canada where I brought it from and have it replaced with a new one?

Or do I have to wait a long time for one to be sent from you guys?

Thank You

Sudsy40