Charge 3 won't turn on

[Hastech]

hi, i just bought charge 3, and it can't be turn on. when i plug to the charger, it's only vibrate, i try to restart it, i pressed for 8 seconds then the smiling face comes up but then it shut down again.

Moderator edit: updated subject for clarity

[JessCad]

I have tried all options and it still won’t turn on. When I try holding the button down, it vibrates when I push it but then vibrates again 2 seconds later even though I’m still holding the button. No matter how long I try holding the button nothing appears on the screen.

[AndreaFitbit]

Welcome to the Fitbit Community, @JessCad. Thank you for letting us know that you try restarting your Charge 3 in order to turn it on.

Could you please confirm that you have changed a clock face: How do I change the clock face on my Fitbit device?

[MCcormackn]

Hello,

Because my charge 3 was still under warranty, Fitbit reached out and
arranged for it to be replaced with a charge 4. To be fair I have had no
difficulties with the new charge 4.

Niall

[AndreaFitbit]

Thanks for getting back to us and for sharing your experience @MCcormackn. 

I´m glad to hear that you have had no difficulties with the new Charge 4. 

[willjoe]

I recommend restarting the trackers. If the restart process doesn't work, perform a long restart: Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds.

Regards,

Will