help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2019 20:40 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎09-17-2019 20:40 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

I'm posting on behalf of my wife. I've read the other postings with regard to the Fitbit going on and off. I followed the instructions on how to resolve it but it does not work. I purchased both of ours at the same time. So the bottom light stays red. Pressing the button side... doesn't fell like it's a button there anymore. Help!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-18-2019 07:07

‎09-18-2019 07:07

Welcome to the Community, @TheRealist55.

 

Thanks for troubleshooting this display issue. If your wife's tracker isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-28-2020 08:39

In response to AlejandraFitbit

‎04-28-2020 08:39

Both of my Fitbit charge 3 died. Got the 4

Best Answer
0 Votes