Charge 3 won't turn on

[kylieandtim]

My brand new charge 3 just completely died during installation - was on the charger and had almost completed stage 2 of install when it just died and phone said install failed. Now it won't vibrate, no screen, no lights- nothing! And I've tried the button for 8 seconds - absolutely no response. This is my 3rd Fitbit, even after the previous two screens died within 6 months, and to be honest I am beginning to loose all faith in these products! 

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @kylieandtim.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[kylieandtim]

Hi Alejandra, 

I had one email simply asking me if it still vibrates and have had no contact since. This issue is still unresolved...