Charge 3 won't turn on

[ajoyk]

I received my Fitbit 6 months ago and this week I noticed lines running across the screen and disrupting the display. I tried the 15 second restart and it didn’t change anything. Then yesterday my Fitbit shut down and will not turn back on. It does not charge and the button has no response. 

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @ajoyk.

Thanks for troubleshooting this display issue. If your tracker isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 🙂

[ajoyk]

@AlejandraFitbit thank you. I followed the link to the post and followed the instructions there. I tried plugging in the device and doing the 15 second restart multiple times and my device never vibrated and never turned on. No matter what I try it still will not turn on again. 

[AlejandraFitbit]

Thanks for the update, @ajoyk.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂