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Charge 3 won't turn on

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‎01-16-2020 06:53 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-16-2020 06:53 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

My Charge 3 is not working at all. I have tried:

1. charging it both through a computer and through a wall socket.

2. followed these steps

  1. hold for 8/15 seconds while it vibrates and is on the charger and plugged in
  2. take it off the charger
  3. place it back on the charger
  4. no smiley face or charge icon appears

3. syncing it to change/update the clock face (device no longer recognized)

 

Is my product just bricked and I'm out $150?

 

 

Moderator edit: subject for clarity

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‎01-17-2020 03:15 - edited ‎01-17-2020 03:16

‎01-17-2020 03:15 - edited ‎01-17-2020 03:16

Welcome to the Community, @Jenngerbread.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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