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Charge 3 won't turn on

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‎01-16-2020 15:24 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-16-2020 15:24 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Hello. For the second time (had my Charge 3 replaced free of charge the 1st time June 2019), the Charge 3 randomly started vibrating on my wrist over and over and the face switching between notifications and clock as if having a seizure. This continued until it ran out of battery and now it won’t recharge. Dead and useless. Has anyone figured out what the problem is? Can I get another replacement? This is quite disappointing.

 

 

Moderator edit: subject for clarity

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‎01-17-2020 08:58 - last edited on ‎07-04-2025 07:48 by Fitbit Moderator

‎01-17-2020 08:58 - last edited on ‎07-04-2025 07:48 by Fitbit Moderator

It's great to see you around, @TJ9903.

I understand how are you feeling. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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