Charge 3 won't turn on

[Jess-kras]

My Charge 3 wont turn on. Its just a black screen it used to have black lines running across the screen making it difficult to read the time. It still makes the vibrating sound when you press the side button but it stays as a black screen. I've had it nearly 10 months and its never been in water. I've tried the normal restart process and the long restart and there’s no change... please help 😞

Moderator edit: subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[AlejandraFitbit]

Welcome to the Forums, @Jess-kras and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂