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Charge 3 won't turn on

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‎02-01-2020 15:24 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 15:24 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Charge 3 won't switch on it is a replacement as the heart monitor stopped on my last one after 6 months so had this one about the same length of time and now won't switch on, i have tried the short and long restart and also changed the clock face, the screen is still blank and the Charge 3 just vibrates several times whilst pressing the switch after several seconds whilst on charge. Beginning to think they are not worth bothering with ☹

 

 

Moderator edit: subject for clarity

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‎02-01-2020 16:45

‎02-01-2020 16:45

Contact Customer Support.

View best answer in original post

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‎02-01-2020 16:45

‎02-01-2020 16:45

Contact Customer Support.

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‎02-02-2020 07:15

‎02-02-2020 07:15

Welcome to the Community, @LisaHT and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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