Charge 3 won't turn on

[BKendi]

Hi,

I hope reaching out helps or someone can steer me in the right direction. I bought a Charge 3 in 2019 and I love it but I wore it in the shower the other day and it has been just useless for the last few days.

I rely on this thing for everything, sleep, diet, workouts, etc. I tried resetting the clock face and restarting countless times and nothing will work. I know Fitbit advertises it's safe for wet workouts and showers but mine just wont work now. All it does is vibrate when you touch it. Can someone please help?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @BKendi.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[BKendi]

Thank you!