Charge 3 won't turn on

[Mlowry746]

My fit bit won't turn on even when placing it on the charger to charge. I've used it daily and in the shower. Now the screen won't turn in even when I touch the side button.

Moderator edit: updated subject for clarity

[Rich_Laue]

You could contact Fitbit, but your tracker was never designed to be worn in the shower. It isn't rated strong enough. 

The water stream is way to strong plus the quick change in temp may not be good. 

Can I swim or shower with my Fitbit device?

[MarreFitbit]

Hi there @Mlowry746, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you to fix the Charge 3's screen not responding. 

Along to @Rich_Laue's recommendation, please restart your Charge 3 by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?