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Charge 3 won't turn on

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‎02-08-2020 19:08 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-08-2020 19:08 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

Hi!

 

I cannot get the screen to turn on, or even to feel vibrations when I plug in the device. I tried the long restart and various other ways to get it to turn on but nothing works. When I tried to change the clock face as some people suggest, my device won't sync, likely because the battery is dead by now! Please help!

 

 

Moderator edit: subject for clarity

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‎02-09-2020 06:37

‎02-09-2020 06:37

Welcome to the Community, @eaback.

 

Thanks for troubleshooting this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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