Charge 3 won't turn on

[Vegasmichelle]

I've reached out to Fitbit directly via their Facebook account and customer support email with requested responses. Seems like communication is outsourced and not very prompt; responses come at odd hours.

Per warranty guide, it's eligible for replacement (it's completely died and I've followed all of the resolution / troubleshooting suggestions). Any other route to take to communicate with them and have this resolved? It's been assigned a case# but seems to be going nowhere.

TIA!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Vegasmichelle.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Now about your Charge 3 display issue, since there was a case created on your behalf, I recommend keeping in touch with support. You can reply to the last email you received and someone will get in touch with you.

In the meantime, let me know if you need anything else. 🙂

[Vegasmichelle]

Thank you

Sent from my iPhone