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Charge 3 won't turn on

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‎04-13-2020 05:32 - last edited on ‎09-17-2020 15:30 by

‎04-13-2020 05:32 - last edited on ‎09-17-2020 15:30 by

My Fitbit Charge 3 is saying it is not paired but it is syncing! What’s the difference? Also the screen isn’t working! Help!

 

 

Moderator edit: subject for clarity

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‎04-22-2020 05:10 - last edited on ‎10-13-2025 09:50 by Fitbit Moderator

‎04-22-2020 05:10 - last edited on ‎10-13-2025 09:50 by Fitbit Moderator

It's great to see you here, @Kphaz.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Now about the issue you were experiencing, I would like to know if you keep having it? Is your tracker turning on? Did you make sure that it is setup?.

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-22-2020 07:06

In response to AlejandraFitbit

‎04-22-2020 07:06

Hi,
At the moment the screen is working but I don’t get notifications. My phone Is syncing with my phone but is not pairing! What is the difference between the 2?
I’m trying to turn on all day notifications and I’m being told it’s not pairing!

Kind regards
Karen

Sent from my iPhone
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