help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2020 01:04 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 01:04 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi there

 

My Charge 3 won’t turn on and when I connected it to the charger, it didn’t seem to be charging and it heated up quite badly. Could anyone reach out and help?

 

cheers

Clare 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-03-2020 06:38

‎05-03-2020 06:38

Welcome to the Forums, @Clareann.

 

I am sorry for the delay in response. Regarding the issue you are experiencing with your Charge 3, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes