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Charge 3 won't turn on

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‎04-19-2020 18:43 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 18:43 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Trying to set up a Charge 3... I had it working once and it needed to do an update. Then it froze ... tries doing a reset and got the smiley face but nothing else... the screen won't turn on to go to settings and it won't even sync to my phone... please help

 

 

Moderator edit: subject for clarity

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‎04-30-2020 09:35

‎04-30-2020 09:35

Welcome to the Community, @Pattidamit.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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