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Charge 3 won't turn on

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‎04-23-2020 08:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 08:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Hi all, my Charge 3 won't reset or restart. The screen is unresponsive so can't do it from settings neither. I also tried to change the clock face but still nothing.

 

 

Moderator edit: subject for clarity

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‎05-08-2020 06:13

‎05-08-2020 06:13

Welcome to the Community, @Ginike.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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