Charge 3 won't turn on

[HJ88_NL]

I want to reuse my Fitbit after 8 months in a closet. Connected it to the charger without result. No Fitbit logo, no battery indicator, just black screen. Tried the reboot with 8-12 seconds, tried turn it off with 15 seconds and reconnect, but I can't get anything else but black screen. It does react to the button, when pressed it vibrates, but otherwise no results. Any suggestions?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @HJ88_NL.

Thanks for troubleshooting this turning on issue. If your tracker isn't responding, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome.

[Asthenic388]

Same thing is happening to me. After not using it since June, I went to use my Charge 3 on Friday. Left it on the charger overnight, didn't charge. Did all the battery troubleshooting, tried all the restart methods, left it on the charger overnight again... Didn't charge. Black screen, no green light underneath, and it does nothing other than buzz if I hold the button down while it's on the charger. Really frustrated, since I bought this less than a year ago. 

[HJ88_NL]

Thanks for the reply but it was nothing I could help, turns out a fitbit can malfunction after being unused over a while. 

Send it in for repair, unrepairable, got a new one.

[HJ88_NL]

Contact your reseller. It's a hardware malfunction, if you still have a warranty they will replace it.

[AlejandraFitbit]

Hey guys, thanks for your participation in the Forums.

@HJ88_NL, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the steps in the article: How do I set up my Fitbit device? to set it up.

@Asthenic388, thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.