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Charge 3 won't turn on

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‎05-20-2020 15:09 - last edited on ‎09-16-2020 19:50 by

‎05-20-2020 15:09 - last edited on ‎09-16-2020 19:50 by

So went in the bath with Charge 3 (which I've done every day and its waterproof) it then started vibrating constantly I couldn't get it to stop I took it straight off dried it but still wouldn't stop this continued for roughly 40 mins then died.

 

Now it Wont turn on at all, I put it in rice 2 days, I've fully charged it. Pressed the bottom whilst on charge to reset it still nothing .. the only response of any form of life is when on charge and I press that button it vibrates but nothing more happened ? 

 

Please help I love my Fitbit 😞

 

 

Moderator Edit: Clarified subject

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‎09-14-2020 11:17 - last edited yesterday by Fitbit Moderator

‎09-14-2020 11:17 - last edited yesterday by Fitbit Moderator

Welcome to the Forums, @Leanne89.

Thanks for troubleshooting this turning on issue, I appreciate your preference to our products. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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