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Charge 3 won't turn on

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‎06-09-2020 05:41 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

‎06-09-2020 05:41 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

Has anyone had water get into their Charge 3 and break it? I've swam with it, I wash may hands with it, I've never had any issues until this last Sunday when I went swimming with it - it started to vibrate excessively and the screen kept changing and changing and vibrating. I plugged it in an tried to restart it but nothing happened. The next say it's completely dead and I can see condensation on the inside. 

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 11:38 - last edited on ‎06-30-2025 07:42 by Fitbit Moderator

‎09-07-2020 11:38 - last edited on ‎06-30-2025 07:42 by Fitbit Moderator

It's great to welcome you, @Kermit12.

Thanks for troubleshooting this display issue. If you are having problems with your tracker's display, I recommend taking a look at this post and follow the instructions provided there. About the condensation, a photo would be great.

I hope to hear from you soon and let me know how the troubleshoot goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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