Charge 3 won't turn on

[Beccy1994]

My charge 3 suddenly died and now won't respond at all. I have tried rebooting but when I hold the "button" there is no vibration like when i have tried this before. It has been on charge for a few hours now and still dead. I'm at a bit of a loss on what to do now. Thanks in advance!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Beccy1994.

Thanks for troubleshooting this turning on issue. If your tracker isn't responding, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome.

[DE14]

I have the same issue. I have tried both reset options provided and it still isn’t working.  It will sometimes vibrate when i connect it to the charger but still has a blank screen. When i remove it from the charger there is nothing - no vibrating or green light. 

[AlejandraFitbit]

It's great to see you around, @DE14.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Stratman-]

Haven’t experienced this with my charge 3, but my wife’s Fitbit (Versa?) had a similar problem and when I looked at it I found that there was a bit of dirt or something on the charger (hers attaches to the cord magnetically) and it was enough to prevent good contact with the charger. Was able to get it going after removing the dirt and reconnecting. 

take a look and see if there is anything interfering with the connection between charger and tracker, and make sure the receptacle has power - sounds dumb but if you’re not getting a response from the tracker it’s good to double check...

Good luck, hope this helps!