Charge 3 won’t turn on

[HANNAHV85]

My charge 3 died completely, I’ve been charging it for 2 days and the screen hasn’t lit up. I’ve tried to restart by plugging it in and pressing the button for 15 seconds and while I press it it vibrates constantly - the smiley face hasn’t appeared the screen stays black. Can it be fixed? 

[MarreFitbit]

Hi there @HANNAHV85, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's recent behavior and for taking the time to troubleshoot it prior to posting here.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know the outcome. 

[Vates]

Hi Marrefitbit:

I have same issue as Hannah. I followed ur directions to clean but I don’t think charge is my issue. The Fitbit is warm to the touch now that I have it plugged in so I assume this means it is charging. 
1. Screen remains black

2. Its not showing connected on phone or app so it’s not solely a creep issue

3. I tried holding button for 8&15 secs with no luck 

[Katiej77]

My fitbit screen stopped working right after the latest update on the 22nd. I'm having similar issues and I've tried the restart and long restart but neither worked. 

[HANNAHV85]

Hi marre, 

thank you, I’ve tried those things, the Fitbit does a short vibrate when I connect it to the power cable so I don’t think it’s that it isn’t charging? 
it’s still vibrating constantly when I try the restart with the screen remaining black. 

[MarreFitbit]

Hi there @Vates, welcome on board. Thanks for the details provided in your post and for following the tips and recommendations I shared in my previos post. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and they helped you to get back on track. 

Hey @Katiej77, welcome to the Community Forums. Thanks for letting me know that you've tried a restart and long restart in order to fix your Charge 3's behavior. I've seen that you contacted our Support Team on June 24th and they tried helping your. If you need further assistance or need to discuss the resolution of your case, please reply back so they can continue helping you with this.

Hello @HANNAHV85, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Bloomblue]

I have the same issue.  I tried restarting it and long restart but now when I pressed the button it only vibrates but doesn’t turn on.   I even cleaned it and it didn’t help.  Any advice? 

[MarreFitbit]

Hi there @Bloomblue, welcome on board. Thanks for the details provided about your Charge 3's behavior and for letting me know that you've tried the steps recommended above. 

I've created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Let me know if you have any questions present. 

[Frankie_I]

I have the same issue. I tried restarting it and long restart but now when I press the button it only vibrates but doesn’t turn on.I cleaned it and it didn’t help. I've tried on two separate computers with the same result. The odd thing is I was charging by connecting it to my computer this morning and saw it register 90% charged. A few minutes later when I went to take it off after charging the screen never work back up. I've tried the trick to change the clock face 3 times but the app says it can't finish installing - I get the error "Install Failed. Please try again later". Any advice?

[SunsetRunner]

I have the exact same issue and I know it’s not the charger as it’s charging my bf’s charge 3. Reset not working either. 

[Julwise]

I am having the same issues. My fitbit all of a sudden went black. The screen will not turn on at all, it will not connect to my phone. It vibrates at random. Initially the green light was still on, but now it isn't on anymore. Charging is not helping. It vibrates on it's own and does nothing when I hold in the button. What can I do?

[lilloveandluck]

I am having the same issue. Yesterday it started vibrating constantly and didn’t stop until it ran out of power. It has been connected to the charger today and gave me the green lights on the underside but nothing on the screen. It will not restart, I’ve tried all of the suggested troubleshooting and cleaning. 

[MarreFitbit]

Hi @SunsetRunner and @Julwise, welcome on board. Thanks for the details provided in your post and for your efforts in fixing your Charge 3 trackers. I've seen that you both contacted our Support Team after posting here and they helped you with this situation. If you have any further questions about the resolution of your case, feel free to reply them back so they can clarify your doubts.

Hi there @Frankie_I and @lilloveandluck, welcome to the Community Forums. Thanks for all the steps you've done so far. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Keep in mind that them may take a bit long to get back to you as our support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Julwise]

I did not get anywhere with help before I was disconnected from the chat. I
am very disappointed with the service. I don't understand how this just
happens out of no where and you can do nothing for me. Very disappointed.

[MarreFitbit]

Hi there @Julwise, I totally understand where you're coming from. I've seen that you sent an email to our Support Team yesterday as your chat got disconnected. Please stay tuned to your inbox, someone will reach out to you as soon as they can to offer their assistance. 

We hope to get you back on track soon.

[SunsetRunner]

Sorry but how did they help me? I’m still waiting for any response about this and now day 5 of no Fitbit. Customer service used to be so good but it’s been really poor of late