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Charge 3 won't turn on

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‎07-10-2020 04:07 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 04:07 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

Dear, I already sent an email, but I got no response. My Fitbit has been black for a week, even after charging. Nor does he vibrate anymore. Sometimes the clock comes up very lightly, but is barely visible.

 

I tried everything I find on the Fitbit site, but to no avail. I've been waiting seven days. 7 days without Fitbit is long! Someone who can help? Thanks

 

 

Moderator Edit: Clarified subject

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‎08-05-2020 05:12 - last edited on ‎05-13-2025 04:26 by Fitbit Moderator

‎08-05-2020 05:12 - last edited on ‎05-13-2025 04:26 by Fitbit Moderator

Welcome to the Community, @Lies79.

Thanks for troubleshooting this display issue. Keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Since  you already opened a case with our support team, I recommend waiting for their reply. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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