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Charge 3 won't turn on

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‎07-11-2020 14:18 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-11-2020 14:18 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

My Fitbit suddenly stopped working while wearing it. Black screen, wouldn't sync, wouldn't count steps, etc. Enough battery at this point too. I put it on the charger and it seemed to turn on so I took it off and it went blank again. Did hard and soft resets and it has not fixed this issue. The watch will sync and turn on when plugged in though.

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 08:54

‎08-31-2020 08:54

Welcome to the Community, @AjannaSmith.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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