Charge 3 won't turn on

[campuscowboy]

My charge 3 display is not working it is still recording stats but the display wont light up. I have tried suggested reboot procedures but watch still wont light up

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @campuscowboy, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior and for the steps you've tried so far in order to fix it, I'll be glad to help you with this. 

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[campuscowboy]

I have done both suggestions screen is still dark. 

[MarreFitbit]

Hi there @campuscowboy, thanks for getting back and for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.