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Charge 3 won't turn on

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‎08-01-2020 15:37 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-01-2020 15:37 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

Hi Everyone. 

 

I have a dead screen issue. I have tried the reset steps, and the screen stays blank. No smiley face, no reset. I have also tried changing the clock face, but that did not help. Anything else I can try? 

Thanks

 

 

Moderator Edit: Clarified subject

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‎08-01-2020 17:04

‎08-01-2020 17:04

@Nobo Since you have tried troubleshooting already, I'd recommend you contact Customer Support for further guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-01-2020 17:04

‎08-01-2020 17:04

@Nobo Since you have tried troubleshooting already, I'd recommend you contact Customer Support for further guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-02-2020 11:48

‎08-02-2020 11:48

Welcome to the Community, @Nobo and @Heather-S, thanks for the input.

 

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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