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Charge 3 won't turn on

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Hello, 

 

My Charge 3 inexplicably stopped working.  It will not hold a charge, I have attempted to reboot/reset to factory settings multiple times.  This Charge 3 has never been in the water, and quite simply it appears to be a lemon.  

 

It is still under the limited warranty, and I would like to escalate this to send in and have a replacement issues to me. 

 

Again, I have tried all of the resetting/restarting methods mentioned all throughout this forum to no avail.  

 

Please advise what information I can provide (receipt/proof of purchase) to resolve this as quickly and smoothly as possible.

 

 

Moderator edit: format

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5 REPLIES 5

Hi @Patton1105, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 won't hold a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like to know if your watch vibrates when you put it on the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it it turns on and hold the charge properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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Hi Juan, 

 

I tried all of the steps mentioned above to no avail.  Please advise on the next steps to resolve this issue. 

 

Thanks

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Responding to follow up on next steps.  I tried to troubleshoot per @JuanJoFitbit instructions, but these did not work.  What are the next steps to send in my broken Charge 3 under warranty?

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@JuanJoFitbitThis item has been outstanding for a month and a half.  I would like to resolve this today.  What is the best way to contact over the phone with someone at Fitbit to resolve this.

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@Patton1105 thank you for following our previous suggestions.

Since the issue persists I suggest you let our Support team know about this so they can assist you. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

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