Charge 3 won't turn on

[Rtravers]

Yesterday my fit bit was continously vibrating flashing between screens, now today won't turn on

[AlvaroFitbit]

@Rtravers Welcome to the Fitbit Community!

Let me help you with your Charge 3 not turning on. Not sure if this may be a battery issue or a display one so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your device charge. 

Let me know how it goes.

[Rtravers]

Thanks for your assistance, I've tried what you suggested, still having no luck, it's a disaster, 4th day now, once I put in on charge, a smiley face comes up and continues to annoyingly vibrate. 

Sent from Yahoo Mail on Android

[AlvaroFitbit]

@Rtravers thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.